Terms and Conditions

1. Business and service

UZZU RELAY NETWORKS, Registration Number 202603213989 (TR0347712-T), operates UZZU SOCIAL MANAGER from Level 8, MCT Tower Jalan USJ 25.1, USJ 25, 47650 Subang Jaya Selangor Darul Ehsan. Contact support@uzzusocialmanager.com or +60 16-411 8615.

The service may provide AI-assisted content creation, account organisation, approvals, scheduling, supported publishing, advertising workspaces, inbox views, lead capture, analytics and integrations. Availability varies by package and connected service.

2. Eligibility and accounts

Users must be legally able to use the service and provide accurate details. They are responsible for authorised users, devices, account activity and maintaining secure credentials.

3. Social-platform permissions

Users must own, manage or have permission to connect accounts. Connections should use secure provider-approved methods when implemented. Platform terms, reviews, APIs and permissions continue to apply.

4. AI content and approval

AI-generated or suggested text, images and video may be inaccurate, incomplete or unsuitable. Users must review facts, rights, brand elements, claims, audiences and compliance. Nothing should be published or launched without user approval.

5. Scheduling and publishing

Scheduling and publishing depend on supported integrations, permissions, availability and third-party rules. Users are responsible for approved content and should monitor failed, delayed or rejected publications.

6. Advertising

Advertising spend is separate from subscription fees. Users approve budgets, targeting, creative and launch, remain responsible for advertising compliance and accept that results are not guaranteed.

7. Leads and privacy

Users are responsible for lawful collection, notice, consent, access and follow-up involving lead information. UZZU does not guarantee enquiries, leads, conversions or sales.

8. Content rights and acceptable use

Users must have rights to supplied text, images, video, logos, trademarks and data. Unlawful, deceptive, infringing, abusive, exploitative or platform-prohibited content is not permitted.

9. Packages, billing, delivery and custom work

Package selection, billing, renewals and custom services are subject to the agreed order or subscription terms. Features and capacity may change where reasonably necessary or required by third parties.

A payment is treated as successful only after confirmation by the relevant payment partner. Estimated activation, onboarding and custom-work timelines are stated in the Service Delivery Policy and may also be confirmed in an order, quotation or written support message. Delivery begins after successful payment and receipt of the information, approvals and authorised access reasonably required for the service.

10. Availability, suspension and termination

Service may be interrupted by maintenance, providers or platform changes. Access may be suspended for security, non-payment, unlawful use or material breach, subject to applicable law.

11. Liability

To the extent permitted by law, UZZU does not promise uninterrupted service, platform availability, campaign performance, leads or sales, and is not liable for indirect loss arising solely from unreviewed output, third-party outages or user-controlled campaigns.

12. Governing law and contact

These terms are governed by the laws of Malaysia. Questions may be sent to support@uzzusocialmanager.com.