Service Delivery Policy

1. Digital service delivery

UZZU SOCIAL MANAGER provides digital services only. Delivery may take place through account activation, email, an online workspace, content or campaign files, supported social-platform connections, an integration milestone or another method confirmed in writing. No physical goods are shipped.

2. When the delivery timeline starts

The delivery timeline begins after successful payment and after we receive the business information, brand materials, content requirements, approvals and authorised account access reasonably required for the selected service. If required information, access or verification is missing, the timeline pauses until it is supplied.

3. Standard package estimates

Account or order confirmation is normally provided within 1 to 2 business days after payment. Core account setup and initial workspace configuration are normally completed within 3 to 5 business days after all required information is received. Professional onboarding, multi-platform setup and the initial approval workflow are normally completed within 5 to 7 business days.

Content generation and approved scheduling then follow the active package cycle, campaign brief and available provider capacity. Any job-specific ETA shown in the workspace or confirmed by support takes priority over these general estimates.

4. Enterprise and custom work

Enterprise services, multi-brand workspaces, migrations, API connections, CRM links and custom social-platform integrations follow the scope, milestones and ETA stated in the accepted quotation, proposal or order confirmation.

Unless a different estimate is agreed, a standard integration is generally planned for 7 to 21 business days after complete requirements and secure access are received. Complex or third-party-dependent work may require a longer staged schedule.

5. Customer review and publishing

AI-prepared text, posters, videos, advertising plans and publishing schedules require customer review or approval before use. Time spent awaiting content, feedback, approvals, account permissions or third-party platform review is not counted as active delivery time. Only approved content is sent through supported publishing integrations.

6. Delays and revised estimates

Delivery may be affected by incomplete information, requested scope changes, payment verification, security checks, account eligibility, platform review, API restrictions, provider outages or other third-party dependencies. If a material delay becomes known, we will communicate a revised estimated delivery date where reasonably possible.

7. Completion, delayed delivery and support

A service is considered delivered when the agreed account access, workspace, content output, campaign milestone, onboarding step or integration result is made available through the confirmed delivery method.

If a standard paid service has not been delivered within its stated ETA, contact support@uzzusocialmanager.com with the account, invoice or order reference. We aim to acknowledge the issue within 1 business day and provide delivery, a remedy or a revised ETA within 3 business days after receiving the information needed to investigate.

8. Business days and statutory rights

Business days mean Monday to Friday in Malaysia, excluding Malaysian public holidays. Timelines are estimates given in good faith and may be affected by events outside reasonable control, but UZZU will communicate material delays where practicable.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable Malaysian law.