Refund Policy

1. Business identity

UZZU RELAY NETWORKS, Registration Number 202603213989 (TR0347712-T), operates UZZU SOCIAL MANAGER from Level 8, MCT Tower Jalan USJ 25.1, USJ 25, 47650 Subang Jaya Selangor Darul Ehsan. Contact support@uzzusocialmanager.com or +60 16-411 8615.

2. Subscription cancellation

Customers may request cancellation through support. Cancellation normally affects future renewal according to the applicable billing arrangement and does not automatically create a refund for an earlier period.

3. Refund eligibility and review

Refund requests are reviewed individually according to the circumstances, selected package, consumed AI or social-management services, completed onboarding or integration work, advertising activity, applicable terms and Malaysian law. Approval is not automatic. Contact support with the account or invoice reference, payment date, package and reason so the request can be assessed.

We normally acknowledge a complete request within 2 business days and aim to communicate the eligibility decision within 7 business days. Complex, disputed or incomplete requests may take longer; if so, we will provide an updated estimate where reasonably possible.

4. Approved refund processing ETA

When a refund is approved, we normally submit it to the original payment method or applicable payment partner within 5 to 10 business days. After submission, banks, card networks, e-wallets and payment providers may require a further 5 to 14 business days to display the credit.

As a practical estimate, an approved refund will usually appear within 10 to 21 business days after approval. Cross-border payments, bank processing, public holidays or provider checks may extend that period. Payment-partner posting time is outside our direct control, but we will provide confirmation or a transaction reference where available.

5. Incorrect or duplicate charges

Report a suspected duplicate or incorrect charge with transaction details that do not include full payment-card information. Verified errors will be addressed under the payment arrangement and applicable law.

6. Consumed services

Review may consider AI text, image or video services already consumed, completed content work, published content, advertising activity, platform usage and delivered support.

7. Advertising spend

Third-party advertising spend is separate from UZZU subscription fees and is subject to the relevant advertising platform or account terms. UZZU cannot promise refunds of third-party spend.

8. Enterprise and custom integration

Custom integration, onboarding and enterprise work may have milestone, deposit, third-party and cancellation terms agreed before work begins.

9. Statutory rights and contact

Nothing excludes applicable Malaysian consumer rights. Send a refund request with the customer name, account or invoice reference, package, payment date, amount and reason to support@uzzusocialmanager.com.